Case Management Services may be offered as the primary mental health service a client may receive at Human Services Center. Or, they may be used to supplement or support other services offered by HSC.

Services
Blended Case Management (BCM) Services are reserved for clients (adults and children) who have a serious mental illness. BCM case managers are assigned a limited caseload which enables them to develop a close relationship with clients. Supportive interventions and day-to-day assistance with a wide range of problems are provided. Staff also act as advocates in assisting clients in gaining access to needed services.

Resource Coordination (RC) Services ensure that while in treatment, clients are apprised of entitlement programs and services such as drug and alcohol counseling. Staff maintain a close relationship with other service providers to ensure that services which may be of benefit are accessed by Center clients. Case managers also work closely with HSC's housing services' program to ensure that clients have decent and affordable housing.

Program Coordination
Case managers work closely with other agencies and organizations to ensure that the needs of HSC clients are addressed in comprehensive manner. Wherever possible, the client's natural support system of family members, neighbors, and friends is utilized to assist the client in meeting his or her treatment objectives.

Outreach
Case managers work with clients in non-traditional or "natural" settings outside the confines of the Center. The services provided by case managers may, for example, take place in the client's home, a shopping mall, or in a recreational setting. This reflects two key components of case management services - utilizing community resources and promoting the integration of clients into the larger community.

Staff
At a minimum, case managers hold a bachelor's degree in the behavioral sciences and are supervised by mental health professionals with advanced degrees. All case managers have received specialized training in the Community Support Program (CSP) philosophy. (In the CSP model, case managers address the total constellation of needs of clients, rather than viewing mental health as an isolated issue.)

For further information, please contact:
Michelle Kelly-Thompson
Director, Clinical Services
(724) 658-3578 ext. 126
Fax: (724) 658-8242

HSC's clinical programs are licensed by the Commonwealth of Pennsylvania, assuring professional, ethical, and responsible service delivery. A Total Quality Management program ensures constant monitoring and improving of service quality.