Blended Case Manager

  • Will comply with all state and federal regulations and agency policies and procedures that govern the practice of case management services
  • Employs recovery principals when working with consumers including: encouraging self-direction; providing individualized, person centered care; increasing consumer empowerment, promoting a holistic approach to recovery; identifying recovery as non-linear; identifying and magnifying strengths; encouraging self-respect and personal responsibility; and fostering an atmosphere of hope
  • Aides consumer by assessing, planning, linking, gaining access to, and monitoring satisfaction with needed resources to increase community tenure, independent living skills, educational/vocational skills and consumers natural support system
  • Maintains a pro-active, problem solving orientation in assessing and addressing consumer’s needs based on evaluation of said consumer’s strengths as well as limitations and aides consumer in maintaining or improving their level of functioning
  • Provides a continuum of high quality and efficient behavioral health care and assistance in accessing community supports; maintaining and creating partnerships with other public, private, and generic service providers; educating individuals to increase their understanding and awareness of mental illness and other behavioral health care issues; reducing the stigma of and resistance to mental health treatment, and abiding with all other Mission Statements of the Human Services Center
  • Regulations require that individuals receiving Case Management Services have 24 hour, 7 days per week access to their Case Manager, therefore the Case Manager will follow on call policies and procedures outlined in the Blended Case Management Policy and Procedure Manual
  • Completes registration, service plans and service plan reviews in timeframes as governed by state and federal guidelines and outlined in the Blended Case Manager Policy and Procedure Manual
  • Minimum number of contacts with each consumer on a case load are based on current need and the result of their Combined Strength Assessment Scale score
  • Accurate and timely documentation is essential for the efficient running of Case Management Programs, Medical Records, the Business Office, and the Agency as a whole; If unable to be completed concurrently, documentation will be completed within 48 hours of service delivery
  • Case Manager will ensure documentation that is required to be signed by the consumer, guardian or designee will be completed at the time of contact
  • Assures the confidentiality of individuals receiving blended case management services as provided by Departmental regulations at 55 PA Code 5100.31-39 and all applicable Federal and State laws
  • Maintains a case load size up to but not exceeding 30 consumers at any given time
  • Provides a minimum of 25 hours of direct contact (phone or in person) per week, with consumers or collaterals (service professionals, family members, agency representatives, etc.), fulfilling such duties as meeting with consumers, consulting/assessing consumers involvement/participation in community, and advocating for consumer
  • Attends all required individual and group supervision as scheduled
  • Participates in other non-revenue generating activities such as committee activities and other activities deemed appropriate by the Case Management Supervisor
  • Attends all required, necessary, and recommended professional development opportunities
  • Performs other responsibilities and duties as required by the Executive Director and/or his designee


  1. Bachelor’s Degree with major course work in sociology, social welfare, psychology, gerontology, criminal justice, nursing, counseling, education; or a registered nurse.
  2. Two years of experience in direct contact with mental health consumers preferred.
  3. Skills in consumer assessment and referral.
  4. Understanding of the characteristics/needs of consumers, as well as an ability to work with them and their families.
  5. Knowledge and understanding of case management system, pertinent procedures and functions of a case manager.
  6. Knowledge in developing individualized case management service plan; ability to maintain case files and records.
  7. Written and verbal communication skills necessary to complete documentation, conduct consumer interviews, and consult with area professionals.
  8. Must live within paging range and be on call 24 hours.
  9. Must have valid driver’s license and maintain auto insurance as to Agency requirements.
  10. Act 33 &34 clearances, FBI clearance.
  11. Will work with child and adult populations.

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